CyberSoftCyberSoft

Privacy Policy

Last updated: 2/1/2026

Privacy Policy

WhatsApp Business API Software as a Service (SaaS)
Last updated: 01 Februari 2026

1. Introduction

This Privacy Policy explains how [Company Name] ("Provider", "we", "us") collects, uses, discloses, and protects personal data when you use our WhatsApp Business API Software as a Service (the "Service").

2. Scope

This Privacy Policy applies to all Users of the Service, including visitors to our website, registered customers, and their authorized representatives.

3. Information We Collect

  • Account Information: Company name, contact person, email address, phone number, billing details.
  • Usage Data: API usage logs, message metadata (timestamps, delivery status), IP address, browser or device information.
  • Message Content: Message content processed on behalf of Users solely for the purpose of delivering messages via WhatsApp Business API.
  • Support Communications: Information shared when contacting customer support.

4. How We Use Information

We use the collected information to:

  • Provide, operate, and maintain the Service;
  • Process transactions and manage billing;
  • Deliver and route messages via WhatsApp Business API;
  • Monitor system performance, security, and compliance;
  • Respond to inquiries and provide technical support;
  • Comply with legal and regulatory obligations.

5. Data Processing Role

The Provider acts as a data processor for message content and end-user data processed on behalf of the User. The User acts as the data controller and is responsible for obtaining all required consents from message recipients.

6. Data Sharing and Disclosure

We may share data with:

  • WhatsApp / Meta Platforms, Inc. for message delivery and platform operations;
  • Third-party service providers (hosting, analytics, payment processors) under confidentiality obligations;
  • Authorities or regulators when required by applicable law.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes, unless a longer retention period is required or permitted by law.

8. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

9. International Data Transfers

Personal data may be processed and stored in servers located in different jurisdictions. We take appropriate safeguards to ensure data protection in accordance with applicable laws.

10. User Rights

Subject to applicable law, Users may have the right to:

  • Access and review their personal data;
  • Request correction or deletion of personal data;
  • Object to or restrict certain data processing activities;
  • Withdraw consent where processing is based on consent.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through the Service or by other appropriate means.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

CyberNet IT SOlutions
Email: support@cybernet.co.id
Address: Lingkungan Pendem, Jembrana, Bali, ID

By using the Service, you acknowledge that you have read and understood this Privacy Policy.